Warranty

ZENEVA SAUNAS

WARRANTY TERMS & CONDITIONS

5-Year Structural Warranty | 3-Year Electrical Warranty

Zeneva Pty Ltd is committed to providing high-quality sauna products and supporting our customers throughout the life of their sauna.

Each Zeneva Sauna is covered by the following manufacturer's warranties, subject to these terms and conditions.

1. WARRANTY PERIOD

5-Year Structural Warranty

Zeneva warrants the Canadian Hemlock timber and structural components of the sauna cabin against defects in materials and workmanship for five (5) years from the date of purchase.

This includes structural components that fail due to a manufacturing defect when the sauna has been used normally and in accordance with the Zeneva User Manual.

3-Year Electrical Warranty

Zeneva warrants the sauna's electrical and electronic components against defects in materials and workmanship for three (3) years from the date of purchase.

This includes:

  • Carbon heating panels
  • Digital controller
  • Wi-Fi module
  • Bluetooth audio system
  • Wiring
  • Power supply
  • Temperature sensors
  • Other factory-installed electrical components

2. WHO IS COVERED

This warranty applies to the original purchaser of the Zeneva Sauna and is valid for residential use within Australia.

Proof of purchase is required to make a warranty claim.

3. WHAT IS NOT COVERED

This warranty does not cover faults, damage or deterioration resulting from:

  • Normal wear and tear
  • Misuse or abuse
  • Accidental damage
  • Negligence
  • Incorrect assembly or installation
  • Failure to follow the Zeneva User Manual
  • Use in an unsuitable environment
  • Exposure to excessive moisture or water
  • Commercial or non-residential use
  • Unauthorised modification or repair
  • Damage caused by power surges, lightning or other electrical events
  • Damage caused by external factors
  • Damage caused during relocation or transportation after delivery
  • Cosmetic changes or natural variations in timber, including colour changes, knots, grain variation, minor cracking or movement that does not affect structural integrity

4. WARRANTY CLAIMS

If you believe your sauna has developed a manufacturing defect, please contact Zeneva as soon as reasonably possible.

Warranty claims should include:

  • Customer name
  • Proof of purchase
  • Description of the fault
  • Photographs and/or video of the issue where appropriate
  • Any other information reasonably requested by Zeneva to assess the claim

Zeneva may request additional information or inspection of the sauna before determining whether the issue is covered by this warranty.

5. WHAT ZENEVA WILL DO

Where a fault is determined to be covered by this warranty, Zeneva may, at its discretion and where permitted by law:

  • Repair the defective component
  • Replace the defective component
  • Supply a replacement product
  • Provide another remedy appropriate to the circumstances

Replacement components may be new, refurbished or equivalent components where permitted by law.

Where a component is replaced under this warranty, the replacement component will generally be covered only for the remainder of the original applicable warranty period, unless otherwise required by law.

6. WARRANTY CLAIM COSTS

Where a valid warranty claim is accepted, Zeneva will comply with its obligations under applicable Australian Consumer Law in relation to reasonable costs associated with the warranty remedy.

Zeneva may require reasonable evidence of the fault before approving a warranty remedy.

7. INSTALLATION & USE

The sauna must be:

  • Installed indoors in a suitable environment
  • Installed on a suitable level surface
  • Connected to an appropriate electrical supply
  • Used in accordance with the Zeneva User Manual
  • Maintained and operated in accordance with Zeneva's instructions

Failure to follow installation or operating instructions may affect the manufacturer's warranty where that failure caused or contributed to the fault.

8. AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These consumer guarantees apply in addition to the Zeneva manufacturer's warranties described in this document and are not limited by the stated five-year or three-year warranty periods.

9. LIMITATION OF WARRANTY

To the extent permitted by law, this manufacturer's warranty applies only to defects in materials and workmanship covered by the relevant warranty period.

Nothing in these terms is intended to exclude, restrict or modify any right or remedy available to a consumer under the Australian Consumer Law or other applicable legislation.

WARRANTY CONTACT

Zeneva Pty Ltd

ABN: 73 690 521 870

Email: support@zeneva.com.au

Website: zeneva.com.au

Warranty claims:
Please contact Zeneva using the details above and include your proof of purchase and sauna serial number.